Get Answers, Get Insights: Connect with Genesis DNA Insights
Welcome to Genesis DNA Insights’ hub for all your questions and concerns! We’re committed to providing you with exceptional customer service and support throughout your DNA testing journey. That’s why we’ve introduced our intelligent chatbot, designed to provide you with instant answers to common questions and topics. Whether you’re curious about our testing process, need help with understanding your results, or have general inquiries, our chatbot is here to assist you 24/7. If you have a unique question or require personalized guidance, please don’t hesitate to fill out the form below and our dedicated team will get back to you promptly.
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Frequently Asked Questions
What is mobile DNA testing, and how does it work?
Mobile DNA testing allows you to receive accurate paternity tests in the comfort of your home. Our trained professionals come to you, collect samples, and send them to our accredited lab for analysis.
Are the results from Genesis DNA Insights court-admissible?
Yes, our tests provide court-admissible results that can be used in legal matters, ensuring that your evidence is recognized by the judicial system.
How long does it take to receive my test results?
We pride ourselves on fast turnaround times. Typically, our turnaround time is 5 days or less. We also offer options to expedite your results for a small fee during checkout.
What kind of laboratory do you use for testing?
We utilize certified laboratories accredited by AABB, ANAB, A2LA, College of American Pathologists, ILAC, and NMBio to ensure precise and dependable outcomes.
Can I speak with an expert about my test or results?
Absolutely! We offer expert consultations where knowledgeable professionals can guide you through the process and help interpret your results.
Is my information kept confidential?
Yes, we prioritize your privacy with discreet service and confidential handling of all samples and results.
How do I schedule an appointment for mobile testing?
You can easily book an appointment online at a time that fits your schedule. Our flexible scheduling options make it convenient for you.
Are there any hidden fees associated with the testing?
No! We believe in transparent pricing—what you see is what you pay. Our pricing covers two testing participants; additional costs apply if more participants are added, which will be available as an option during checkout.
What types of relationship tests do you offer besides paternity testing?
In addition to paternity tests, we provide comprehensive relationship testing options including grandparentage and other familial relationships. You can view our other services here
How easy is the sample collection process?
Our user-friendly sample collection kits ensure a hassle-free experience for all clients—it’s simple and straightforward!
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